Returns and Warranty
Return Policy
Items must be received within 15 days of the original ship date. The customer is responsible for return shipping costs to Merry Skipper. Once Merry Skipper team receives and accepts the returned item(s), the customer will receive a full refund on the item(s) less delivery. Unfortunately, we can not reimburse the cost of return shipping.
The item(s) being returned must be in the same condition as was sent, including all packaging and instructions. Any item that has been altered (cut, sewn, marked on, laminated, etc.) will not be refunded. If a package is refused or returned by the carrier, return shipping will be deducted from the amount refunded.
Return Process
To return an item, please contact us
Be sure to repack your item in the same manner as it was sent. You will be held liable for any items that are broken in return shipping due to improper packaging. Please include your order number inside each package. The shipping address can be found on the Contacts page. All returns must be received by Merry Skipper within 15 days of the original ship date.
Returns take 5-7 business days to process after we receive them.
International Returns
If you are returning an order from outside the European Union, you are responsible for shipping, duties, taxes and brokerage fees. Sometimes these charges are invoiced by the carrier well after returns have been processed. We reserve the right to bill these fees even after credits for merchandise are made.
Packages that are refused at delivery outside of the EU will not be accepted by Merry Skipper. If arrangements for payment and delivery are not made within the carrier’s allotted timeframe (often just a few days), such packages are deemed abandoned and are destroyed by customs. If you refuse a package you will not receive the goods and no refund will be made by Merry Skipper. If you wish to return the goods, you must receive the package and then start the return process.
Items That May Not Be Returned
Special orders, custom-made items, custom-cut items are not eligible for return. This is not a complete list. Items will be marked as nonreturnable on their individual product pages.
Merry Skipper Brand Warranties
Refer to the item’s product page for full warranty information for Merry Skipper-branded products. Merry Skipper-branded products that do not have a warranty listed on the product page are warranted for 90 days from date of shipping. Should you experience a problem within 90 days of the item being shipped, please contact us by online support case. Any defective/broken items must be returned to Merry Skipper before a replacement or repair can be return shipped. Shipping charges both ways are the customer’s responsibility. Tools that have been misused will not be replaced. Merry Skipper’s liability is limited to the value of the goods purchased.
